Returns, Exchanges & Refunds

SeaSoul & Snow promise to refund any items you are not completely happy with, provided they are returned to us in a saleable condition within 14 Days of receipt. All refunds will be credited back to your original method of payment.

Please ensure your shipping information is correct as we can not take responsibility for items lost due to incomplete or incorrect shipping information.

We recommend you obtain a free 'Certificate of Posting' from the post office, as we will not accept responsibility for parcels lost in transit. For peace of mind you might want to send the goods Recorded Delivery, but we regret we cannot refund this charge.

*Please note we do not refund postage on returns or exchanges.

Personalised items can not be refunded